Returns

EVERYTHING WE SELL IS RETURNABLE!
NO RESTOCKING FEES. NO HASSLES.

YOU HAVE 90 DAYS TO RETURN AN ITEM!
(Sorry - PayPal only allows us 60 days)

Please call us at 410-990-0005 if you have any kind of problem with your order (even if you've already worn it). You will be happy you did.

Please send returns to:

Dalmatian Corporation
832 Oregon Avenue
Suite G
Linthicum, MD 21090

Please track your package!
All items must be returned in like new condition.

HOW TO RETURN AN ITEM FOR REFUND (if you want the price of your purchase back):

  1. Send your return back to us for a refund (in like new condition). 
  2. That’s it!

HOW TO EXCHANGE AN ITEM (if you want a different size or color):

  1. Place a new order online or call 410-990-0005 (we do not keep your credit card info because it is safer for you).
  2. Send your return back to us for a refund (in like new condition).
  3. That’s it!

WHAT TO SEND WITH YOUR RETURN:

  1. COMPLETE THE RETURN PORTION OF YOUR PACKING SLIP
    No packing slip? No problem! Just include a note with your order number, reason for return, name, phone number, and email address.
  2. SHIP IT TO US
    Use a trackable, insured method.

Send to:
Dalmatian Corporation
832 Oregon Avenue
Suite G
Linthicum, MD 21090

  • You are of course responsible for the package until it reaches our address so please track it.
  • Returns are usually processed within 2 business days after they’re received.
  • We will refund the purchase price (minus the original cost of shipping) to your original payment method. Please see below about why we don't offer free return shipping.
  • Your financial institution should credit your account within 3-5 business days.
  • If your return is received more than 90 days past the date of purchase (60 days for PayPal), it is unlikely that we will be able to issue a refund to your original payment method. We will try, but this is something we cannot control. If we cannot process your refund that arrives after 90 days (60 days for PayPal), we will be happy to issue you store credit.

ABOUT SITES THAT OFFER "FREE" RETURN SHIPPING:

"Free Return Shipping" is actually "pay shipping on every item even though we ship everything in one box". Like most small online stores we do not refund shipping. Sorry, but those sites that pay shipping both ways are making much more profit than we are so they can pretend they are paying your shipping. You are simply paying for it in every item's price which means that you are not getting a flat rate. We prefer not to pretend that shipping is free so we can end up padding every price to cover its cost.

GENERAL INFORMATION ABOUT RETURNS

  • EXCLUSIONS - The following items cannot be returned:
    • Any clothing item that has been used or altered.
    • Shoes that have been worn off the carpet.
    • DVDs: We will only refund if they are unopened.
    • Gift Cards: Gift cards are non-refundable.
    • Merchandise purchased with a dancestore.com gift card will be subject to our normal return policy. Gift Card refunds will be credited back to the gift card.
  • PROBLEMS? WE STAND BEHIND OUR PRODUCTS!
    • If there's any kind of defect that shows up within 6 months we will absolutely pay for the repair - we just want you to send us a photo so we can figure out what happened. Just give us a call and we will be happy to explain the process. 410-990-0005.
    • If you believe you’ve received a defective or incorrect item, contact us immediately by calling 410-990-0005 or emailing: support [@] dancestore.com. If it looks like we are ignoring your email it's because we did not get it - please please CALL us if you think we did not get your email.
    • Please understand, we are just like any other store. We cannot accept used or altered items back.
    • Please call us if you think this is unfair and explain what happened. We stand behind our products and we promise that you will be happy with us.
  • ABOUT SPECIALTY FOOTWEAR:
    • We sell specialty footwear - they do not wear like your ski boots.
    • Please consider them "equipment" - not the last pair of shoes you will ever buy. If they were made to last forever they would be hiking boots.
    • Depending on the amount of abuse they get, they should last a year or two. The uppers usually wear out before the soles do.