Shipping

GENERAL INFORMATION

In response to COVID19: We are taking limited trips to refill the stock we have in the office. Because of this, shipping might take up to a week to process.

PLEASE READ YOUR CONFIRMATION EMAIL TO CHECK FOR MISTAKES: wrong item ordered or wrong address!

If you are asking us to ship to your office you must include the name of the business.

We are closed on weekends and the following days:

  • New Year's Day*
  • Presidents' Day (Monday)
  • Memorial Day (Monday)
  • Independence Day*
  • Labor Day (Monday)
  • Thanksgiving Day
  • Black Friday (day after Thanksgiving)
  • Christmas Day*
  • Day after Christmas

* Usually observed Monday if the holiday is on a weekend (but sometimes Friday).

Days we are open with possible modified shipping schedules due to holidays:

  • Martin Luther King, Jr. Day
  • Columbus Day
  • Veterans Day
  • Christmas Eve
  • New Year's Eve

U.S.A. SHIPPING

FAST

SPEEDY FLAT RATE SHIPPING (see delivery estimate chart below) -
Cost is $9.95 no matter how many items you order.
If you select this option we will ship your order via the carrier of our choice with delivery confirmation (usually USPS).
SPEEDY FLAT RATE (USA) SHIPPING TIME ESTIMATE
We cannot guarantee an exact date, but based on our experience you can calculate the approximate arrival of your package using the chart below:
East of the Mississippi
West of the Mississippi
 Northwest U.S. Alaska and Hawaii
2-4 business days transit time
3-6 business days transit time
 4-7 business days transit time
6-12 business days transit time

 

 INTERNATIONAL SHIPPING

  • Cost is based on location and weight.
  • Please use a business address whenever possible.
  • We cannot guarantee an exact delivery date, but based on our experience you can calculate the approximate arrival of your package using the chart below. Please note that estimates are in BUSINESS DAYS - and do not include weekends or holidays (this is usually only a problem in late November and December).
  • If you need a Currency Converter click here: XE.com Currency Converter
  • Unfortunately when we ship internationally some things are out of our control. Because of this you are responsible for any customs duties charged by your home country. Any strange or unexpected fees charged by your country when the package arrives will be paid by you (this almost never happens but we feel it's only fair to warn you!).

INTERNATIONAL SHIPPING TIME ESTIMATE
We cannot guarantee an exact date, but based on our experience you can calculate the approximate arrival of your package using the chart below:
Canada
Europe
 Australia Other
5-12 business days
transit time
8-18 business days
transit time
 10-21 business days transit time
10-21 business days
transit time


These estimates are based on actual shipping times we have observed. If your package does not arrive 4 weeks AFTER these estimates we are happy to reship your order at no cost to you. 


- INTERNATIONAL CUSTOMERS PLEASE DO THIS -
If your postal carrier does not leave a notice in your mailbox - and you don't ask at your post office - then your country will send your package back to us:

  1. If your package is late: GO TO YOUR POST OFFICE AND ASK IF THEY ARE HOLDING A PACKAGE FOR YOU.
  2. IN A FEW DAYS GO AGAIN. Almost all "lost" packages are just sitting at your post office and they did not leave a notice in your mailbox.
  3. If you do not pick it up: after 3-8 weeks your country will send it back to us.
  4. Then we will refund the cost of the items - not the shipping. We already paid to ship your order and your postal service sent it back to us.
  5. You will need to go on our site and place another order.
  6. Important: if the postal service in your country does not scan your package we cannot track it.

We are very sorry to have to say this - but we cannot control what the post office in your country does with the package we send you.