Shipping

GENERAL INFORMATION

WE WILL BE CLOSED AND NOT SHIPPING 12/23-12/29 OR ON 01/01. IF YOU NEED A PACKAGE SENT OUT DURING THIS TIME PLEASE CALL US AT 410-990-0005 11:00-6:00 EASTERN TIME.

Expedited orders placed before 1:00 PM Eastern Time on normal business days ship the same day. Any time after 1:00 will ship the next business day. We will call you if there is a problem.

All other orders placed before 10:00 AM Eastern Time on normal business days usually ship the same day.

All orders are sent insured with delivery confirmation.

PLEASE READ YOUR CONFIRMATION EMAIL TO CHECK FOR MISTAKES: wrong item ordered or wrong address!
If you are asking us to ship to your office you must include the name of the business.

We are closed on weekends and the following days:

  • New Year's Day*
  • Presidents' Day (Monday)
  • Memorial Day (Monday)
  • Independence Day*
  • Labor Day (Monday)
  • Thanksgiving Day
  • Black Friday (day after Thanksgiving)
  • Christmas Day*
  • Day after Christmas

* Usually observed Monday if the holiday is on a weekend (but sometimes Friday).

Days we are open with possible modified shipping schedules due to holidays:

  • Martin Luther King, Jr. Day
  • Columbus Day
  • Veterans Day
  • Christmas Eve
  • New Year's Eve

U.S.A. SHIPPING

FAST

SPEEDY FLAT RATE SHIPPING (see delivery estimate chart below) -
Cost is $9.95 no matter how many items you order.
If you select this option we will ship your order via the carrier of our choice with delivery confirmation (usually USPS).

FASTER

UPS GROUND SHIPPING (see delivery estimate chart below) -
Cost is based on location and weight - and determined during checkout.
For best results use a business address.
Physical addresses only (no P.O. Boxes, APO/FPO, etc.or any location outside of the continental United States.)

FASTEST

UPS EXPEDITED SHIPPING (guaranteed delivery date - see chart below) -
Your order must be received by 1:00 PM Eastern Time on a normal business day to ship the same day - orders received after 1:00 PM Eastern Time will be shipped the next business day.
Cost is based on location and weight - and determined during checkout.
For best results use a business address.
We do not offer weekend delivery.
Physical addresses only (no P.O. Boxes, APO/FPO, etc.).

  • 3-Day Select (3 Business Days)
  • 2-Day Air (2 Business Days)
  • 1-Day Air (Next Business Day)
    		•
    SPEEDY FLAT RATE (USA) SHIPPING TIME ESTIMATE
    We cannot guarantee an exact date, but based on our experience you can calculate the approximate arrival of your package using the chart below:
    East of the Mississippi
    West of the Mississippi
    		 Northwest U.S. Alaska and Hawaii
    2-4 business days transit time
    3-6 business days transit time
    		 6-10 business days transit time
    6-12 business days transit time

     

    UPS GROUND (USA) SHIPPING TIME ESTIMATE
    We cannot guarantee an exact date, but based on our experience you can calculate the approximate arrival of your package using the chart below:
    East of the Mississippi
    West of the Mississippi
    		 Northwest U.S. Alaska and Hawaii
    1-4 business days
    transit time
    3-5 business days
    transit time
    		 6-9 business days
    transit time
    6-11 business days
    transit time

     

    UPS EXPEDITED SHIPPING CHART (USA)
    Expedited Shipping (UPS) - Guaranteed Delivery Day
    To clarify exactly what Guaranteed Next Day, 2nd Day, and 3rd Day means:
    Day you order before 1:00 PM Eastern:
    		 "Next Day"
    package arrives
    "2nd Day"
    package arrives
    		 "3rd Day"
    package arrives
    MONDAY
    TUESDAY
    WEDNESDAY
    THURSDAY
    TUESDAY
    WEDNESDAY
    THURSDAY
    FRIDAY
    WEDNESDAY
    THURSDAY
    FRIDAY
    MONDAY
    THURSDAY
    FRIDAY
    MONDAY
    TUESDAY
    FRIDAY
    MONDAY
    TUESDAY
    WEDNESDAY
    SAT/SUNDAY
    TUESDAY
    WEDNESDAY
    THURSDAY

     

    For example:

    • If you place an order and select Next Day Air on Friday BEFORE 1:00 PM Eastern Time, it will be processed and shipped on Friday and will be delivered on Monday.
    • If you place an order and select Next Day Air on Friday AFTER 1:00 PM Eastern Time, it will be processed and shipped on Monday and will be delivered on Tuesday.

    Please note that UPS holidays and inclement weather may delay the delivery of your order.

     INTERNATIONAL SHIPPING

    • Cost is based on location and weight.
    • Please use a business address whenever possible.
    • We cannot guarantee an exact delivery date, but based on our experience you can calculate the approximate arrival of your package using the chart below. Please note that estimates are in BUSINESS DAYS - and do not include weekends or holidays (this is usually only a problem in late November and December).
    • If you need a Currency Converter click here: XE.com Currency Converter
    • Unfortunately when we ship internationally some things are out of our control. Because of this you are responsible for any customs duties charged by your home country. Any strange or unexpected fees charged by your country when the package arrives will be paid by you (this almost never happens but we feel it's only fair to warn you!).

    INTERNATIONAL SHIPPING TIME ESTIMATE
    We cannot guarantee an exact date, but based on our experience you can calculate the approximate arrival of your package using the chart below:
    Canada
    Europe
    		 Australia Other
    5-12 business days
    transit time
    8-18 business days
    transit time
    		 10-21 business days transit time
    10-21 business days
    transit time


    These estimates are based on actual shipping times we have observed. If your package does not arrive 4 weeks AFTER these estimates we are happy to reship your order at no cost to you. 

    - INTERNATIONAL CUSTOMERS PLEASE DO THIS -
    If your postal carrier does not leave a notice in your mailbox - and you don't ask at your post office - then your country will send your package back to us:

    1. If your package is late: GO TO YOUR POST OFFICE AND ASK IF THEY ARE HOLDING A PACKAGE FOR YOU.
    2. IN A FEW DAYS GO AGAIN. Almost all "lost" packages are just sitting at your post office and they did not leave a notice in your mailbox.
    3. If you do not pick it up: after 3-8 weeks your country will send it back to us.
    4. Then we will refund the cost of the items - not the shipping. We already paid to ship your order and your postal service sent it back to us.
    5. You will need to go on our site and place another order.
    6. Important: if the postal service in your country does not scan your package we cannot track it.

    We are very sorry to have to say this - but we cannot control what the post office in your country does with the package we send you.