Shipping
GENERAL INFORMATIONIn response to COVID19: We are taking limited trips to refill the stock we have in the office. Because of this, shipping might take up to a week to process. PLEASE READ YOUR CONFIRMATION EMAIL TO CHECK FOR MISTAKES: wrong item ordered or wrong address! If you are asking us to ship to your office you must include the name of the business. |
We are closed on weekends and the following days:
* Usually observed Monday if the holiday is on a weekend (but sometimes Friday). Days we are open with possible modified shipping schedules due to holidays:
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U.S.A. SHIPPINGFAST SPEEDY FLAT RATE SHIPPING (see delivery estimate chart below) - |
SPEEDY FLAT RATE (USA) SHIPPING TIME ESTIMATE | |||
We cannot guarantee an exact date, but based on our experience you can calculate the approximate arrival of your package using the chart below: | |||
East of the Mississippi
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West of the Mississippi
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Northwest U.S. | Alaska and Hawaii |
2-4 business days transit time
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3-6 business days transit time
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4-7 business days transit time |
6-12 business days transit time
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INTERNATIONAL SHIPPING
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INTERNATIONAL SHIPPING TIME ESTIMATE | |||
INTERNATIONAL SHIPPING HAS BEEN SIGNIFICANTLY SLOWED SINCE COVID. PLEASE CONSULT THE ESTIMATES BELOW: We cannot guarantee an exact date, but based on our experience you can calculate the approximate arrival of your package using the chart below: | |||
Canada
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Europe
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Australia | Other |
10-17 business days
transit time |
25-40 business days
transit time |
40-50 business days transit time |
40-50 business days
transit time |
These estimates are based on actual shipping times we have observed. If your package does not arrive 12 weeks AFTER these estimates we are happy to reship your order at no cost to you.
- INTERNATIONAL CUSTOMERS PLEASE DO THIS -
If your postal carrier does not leave a notice in your mailbox - and you don't ask at your post office - then your country will send your package back to us:
- If your package is late: GO TO YOUR POST OFFICE AND ASK IF THEY ARE HOLDING A PACKAGE FOR YOU.
- IN A FEW DAYS GO AGAIN. Almost all "lost" packages are just sitting at your post office and they did not leave a notice in your mailbox.
- If you do not pick it up: after 3-8 weeks your country will send it back to us.
- Then we will refund the cost of the items - not the shipping. We already paid to ship your order and your postal service sent it back to us.
- You will need to go on our site and place another order.
- Important: if the postal service in your country does not scan your package we cannot track it.
We are very sorry to have to say this - but we cannot control what the post office in your country does with the package we send you.