Frequently Asked Questions

Have a question?
Want to order by phone?

Contact us at: 
410-990-0005 or toll-free 888-366-8975

We're available Monday through Friday, 10:00am - 6:00pm Eastern Time.
We are closed on weekends, Black Friday, and 7 U.S. government holidays.
Click here to see more details on our Shipping Page.

Most common questions we hear from our customers:

Q: What size will fit me?
A: This might sound silly to say, but:
We provide very detailed sizing information on each of our product pages, so if you ask us about sizing info, we'll more than likely just bring up the product page and read you the description. And everything's returnable!
Click here to see Shop By Size - Women's Dance Shoes.
Click here to see Shop By Size - Men's Dance Shoes.
Q: What is your return policy?
A: We offer 90 days to return anything on our site as long as it's in like-new condition. For more detailed information regarding returns: 
Click here to see our Return Policy Page.
Q: Where do I send my return?
Please send your return via an insured method with tracking to:
Dalmatian Returns
C/O BrightKey
1780 Crossroads Dr
Odenton, MD 21113
Q: What are my payment options?
A: We accept Visa, MasterCard, Discover, American Express, JCB, Diners Club, and PayPal. We do not accept checks or money orders.
Q: How do I know if my wedges fit properly?
A: It's tricky: 
Click here to see our How to Properly Fit a Wedge page.
Q: Are you open for retail? Is the Aris Allen Shoeseum still open?
A: No, we do not currently have a retail store. The Shoeseum will reopen in the future but we have no idea when.
Click here to see the Aris Allen Shoeseum Collection.
Click here to see our Vintage Shoe Archive Blog.
Q: How much does shipping cost? Do you expedite shipments?
A: We offer Speedy Flat Rate Shipping to anywhere in the U.S.A. for $9.95. We also offer expedited and international shipping. You can calculate shipping costs on the shopping cart page after you choose your items.
Click here to see the Shipping Estimator.
Click here to see our Shipping page.
Q: Just who are you people?
A: We're not just manufacturers - we started this business because we use, design, and love everything we make!
Click here to see our About Us page.
Q: Just what is a Blucher?
A: Or a Balmoral, or a Venetian Loafer? You want to know all these terms if you're a dancer:
Click here to see our Shoe Terms Glossary.
Q: Just what is a Squeak Stick, Deuce of Haircuts, Lip Splitter, and a Mud Opera?
A: These and other terms from back in the day are available in our careful reproduction of a Swing Era publication: the Hepcats Jive Talk Dictionary.
Click here to see our Lindy Lingo page.

Special Notice For Pennsylvania Customers:

Pennsylvania sales or use tax may be due in connection with the purchase and delivery of tangible personal property to Pennsylvania individuals and businesses.

Pennsylvania requires the purchaser to file a use tax return if tax is due and the tax was not collected by the seller. Please visit this link to learn more about your use tax obligations under Pennsylvania law.

The seller to which you are being referred may or may not collect and remit sales tax. If the seller to whom you are being referred does not collect sales tax, the seller may be required to provide information to you and the Pennsylvania Department of Revenue about the purchase and the potential use tax liability.
This notice is required pursuant to the provisions of the Tax Reform Code of 1971. 72 P.S. § 7213.2.

Sales or use tax may be imposed by the Commonwealth on this transaction.

The remote seller may be required to make the election required by 72 P.S. § 7213.1(A).

Please visit Marketplace Sales guidance to learn more about your sales and use tax obligations under Pennsylvania law.