Frequently Asked Questions

Contact at 410-990-0005 or toll-free 888-366-8975

Have a question? Want to order by phone?
We're available Monday through Friday, 9:30am - 6:00pm Eastern Time. is closed on the following days:

  • New Year's Eve (Thursday, December 31, 2015) ***Expedited orders placed before 12:00 PM Eastern Time on 12/31/2015 will be shipped the same day. All other orders (Speedy Flat Rate, UPS Ground, UPS 3-Day Select, and International) will be shipped by Tuesday, January 5, 2016.***
  • New Year's Day (Friday, January 1, 2016)
  • Presidents' Day (Monday, February 15, 2016)
  • Memorial Day (Monday, May 30, 2016)
  • Independence Day (Monday, July 4, 2016)
  • Labor Day (Monday, September 5, 2016)
  • Thanksgiving Day (Thursday, November 24, 2016)
  • Christmas Day (Monday, December 26, 2016)***

**When a holiday falls on a Saturday, it will be observed on Friday. When a holiday falls on a Sunday, it will be observed on Monday.

Most common calls we receive:

Q: What size will fit me?
A: This might sound silly to say, but:
We provide very detailed sizing information on each of our product pages, so if you're calling about sizing info, we'll more than likely just bring up the product page and read you the description. Everything's returnable so you don't need to fear buying from us. All of our shoes are offered in US sizes.

Q: What is your return policy?
A: We offer 90 days to return anything on our site as long as it's in like-new condition. For more information regarding returns, please visit our DanceStore returns policy page.

Q: Where do I send my return?
Please send your return via an insured method with tracking to:
832 Oregon Avenue
Suite G
Curtis Bay, MD 21226

Q: What are my payment options?
A: We accept Visa, MasterCard, Discover, American Express, and PayPal. We do not accept checks or money orders.

Q: How do I know if my wedges fit properly?
A: Check out our How to Properly Fit a Wedge page.

Q: Are you open for retail?
A: No, we do not currently have a retail store.

Q: How much does shipping cost? Do you expedite shipments?
A: We offer Speedy Flat Rate Shipping to anywhere in the U.S.A. for $9.95. We do offer expedited shipping. For more shipping information, click here.

Q: Who are you people?
A: Visit the About page.

Q: Just what is a Blucher?
A: Visit our Shoe Term Glossary for more information.

Q: Just what is a Squeak stick, Deuce of haircuts, Lip splitter, and a Mud opera?
A: Visit our Lindy Lingo page for a Swing Era Dictionary.