Shipping policy

GENERAL INFORMATION


We almost always ship within 3 business days of receiving your order.

IMPORTANT: If there is a problem or you need to make a change to your order and we do not respond immediately to your email you MUST call us until you reach us at 410-990-0005 (East Coast business hours).

PLEASE READ YOUR CONFIRMATION EMAIL TO CHECK FOR MISTAKES: wrong item ordered or wrong address! Autofill is notorious for giving us the incorrect address. If you are asking us to ship to your office you must include the name of the business. If you use a P.O. Box please understand we may need to ship your order USPS Parcel Select Ground and make sure you include the actual address of the post office. Unfortunately, if you give us an incorrect address, do not pick up your shipment, etc. and it is returned to us - we need to treat it like a return which means we will only refund the price of the items, not the shipping. This is because the shipping has already been paid for and they do not refund that to us. So please check your address before you finish checkout!

If the East Coast has a hurricane or major snowstorm please add 1-4 days transit time to all of the estimates below.


WARDROBE DEPARTMENTS, DANCE TEAMS, AND OTHER LARGE ORDER CUSTOMERS PLEASE NOTE:
In order to keep from overcharging our average customers our system does not always charge correctly for very large or multiple-box orders. You may receive a call or email asking you to pay a Paypal invoice to correct the cost of shipping before we ship your large order.

We ship from (and receive returns at):

Aris Allen
7509 Ridge Rd.
Frederick, Maryland 21702
USA

We are closed and/or cannot ship on weekends and the following days:

  • New Year's Day*
  • Presidents' Day (Monday)
  • Memorial Day (Monday)
  • Independence Day*
  • Labor Day (Monday)
  • Thanksgiving Day
  • Black Friday (day after Thanksgiving)
  • Christmas Day*

* Usually observed Monday or Friday if the holiday is on a weekend.

Days we are open with possible modified shipping schedules due to holidays:

  • Martin Luther King, Jr. Day
  • Columbus Day
  • Veterans Day
  • Christmas Eve
  • New Year's Eve

Please see our shipping time estimates via the "Shipping" link at the bottom of each page. NOTE THAT WE CANNOT GUARANTEE THESE TIMES, THEY ARE ESTIMATES BASED ON PREVIOUS ORDERS.